Privacy Policy
Privacy Policy
01
Information we collect
We collect information necessary to deliver our property preservation services and communicate effectively with our clients. This includes:
Personal identifiers
Full name, job title, company name, mailing address
Contact details
Email address, phone number, mobile number
Property information
Property address, access details, condition reports, photos
Billing information
Invoicing details, payment records (processed securely)
Website usage data
IP address, browser type, pages visited, referring URLs
Communications
Emails, contact form submissions, service requests
We collect this information directly from you (via contact forms, phone calls, or email), automatically (via cookies and analytics tools), and from third parties such as lenders or property managers who engage us on your behalf.
02
How we use your information
We use the information we collect for the following purposes:
Delivering and managing servicesScheduling and work order coordinationSending service updates and status reportsProcessing invoices and paymentsResponding to inquiries and support requestsSending SMS notifications (with consent)Improving our website and servicesComplying with legal obligations
We will not use your personal information for any purpose that is incompatible with the reasons for which it was originally collected without obtaining your consent.
03
SMS data & consent
When you provide your mobile phone number and consent to receive SMS communications, we collect and store your mobile number and opt-in consent record for the sole purpose of sending you service-related and/or promotional text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.All categories of data collected from SMS programs exclude text messaging originator opt-in data and consent. This opt-in data and consent information will not be shared with any third parties under any circumstances.
You may withdraw your SMS consent at any time by replying STOP to any message we send. Withdrawing SMS consent does not affect our ability to contact you through other channels for service-related purposes.
04
Sharing of information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service partners. We may share necessary information with field technicians, subcontractors, or vendors engaged to perform services on our behalf. These parties are bound to handle your information confidentially and only for the purpose of service delivery.
Legal compliance. We may disclose your information when required by law, court order, or governmental authority, or to protect the rights, safety, and property of Valoria Property Solutions LLC or others.
Business transfer. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.
We never share your personal information with third parties for their own marketing or advertising purposes.
05
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including to maintain your service history, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
When your information is no longer required, we will securely delete or anonymize it. SMS opt-in consent records are retained for a minimum period required by applicable telecommunications regulations.
06
Cookies & tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files placed on your device. We may use:
Essential cookiesAnalytics cookiesPreference cookies
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies for cross-site advertising or behavioral tracking.
07
Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our field teams are background-checked, and access to client data is restricted to personnel who need it to perform their duties.
While we take data security seriously, no transmission over the internet or electronic storage system is 100% secure. We encourage you to take steps to protect your own information, such as using strong passwords and securing your email account.
08
Your rights & choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
AccessRequest a copy of the data we hold about you
CorrectionAsk us to correct inaccurate information
DeletionRequest deletion of your personal data
Opt-outWithdraw consent for SMS or marketing
RestrictionLimit how we process your data
PortabilityReceive your data in a portable format
To exercise any of these rights, please contact us at info@valoriapropertysolutions.com. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
09
Children's privacy
Our services are intended for business clients and are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete it. If you believe a child has submitted information to us, please contact us immediately.
10
Third-party links
Our website may contain links to third-party websites (such as our Facebook page or mapping services). These external sites have their own privacy policies, which we do not control. We encourage you to review the privacy policies of any third-party site you visit. Valoria Property Solutions LLC is not responsible for the content or privacy practices of third-party websites.
11
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or SMS.
Your continued use of our website or services after any changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
12
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:
Valoria Property Solutions LLC
10462 Brackets Ford Cir, Manassas, VA 20110, United States
+1 (571) 410 2642 / +1 (571) 717 6588